firela.com | fire clothing

Customer Service

Shipping & Delivery
We provide UPS Ground shipping anywhere in the Continental U.S. Your order will ship as soon as possible (most likely within one day of placing your order). Depending on your location, standard ground shipping usually takes 3 to 7 business days. If you choose to expedite shipping you can select one of the expedited shipping options.

$4 Ground Shipping is for Continental U.S. orders only.

International shipping is available and will be based on the current rate. You will be responsible for applicable import taxes and duties your country charges.
Privacy & Security
Please see our Privacy Policy.
Returns & Replacements
At fire, we want every customer to be excited about their purchase. If you are dissatisfied with your purchase, you may return or exchange the item in its original, unused condition (including all original packaging and tags) within 30 days from the date of purchase for a full refund.

ALL SALE ITEMS FINAL SALE. No returns will be accepted for sale items.

Returns will be processed within 2-7 business days from the date we receive your return package. Kindly allow 3-5 business days for your return package to reach our fulfillment center.

Return address:
FIRE WEB ORDERS
11854 S. ALAMEDA ST
LYNWOOD, CALIF 90262

Ordering
If you are a registered shopper, you can quickly check the status for any Internet, phone or mail/fax order, by clicking on the "order status" link located at the top of every page on the site.

You will need your order number to check a specific order or select "view all orders" to see all orders placed within the last six months.

When you place an order with firela.com, you will receive a confirmation e-mail that includes the order number. Please retain this e-mail for your records.

If you have misplaced your order number, please contact us at customerservice@firela.com. If you prefer to check your order status by phone, simply call us M-F 9-5 Atlantic time at (212) 730.7860.

Tracking Your Order
As soon as your order is billed and shipped, we will send an email confirmation with information on how to get your shipment and tracking details.

To track your order please visit our website and click on the order status link. You will be able to get your UPS or FedEx tracking number by logging in and clicking on your order number. Enter that number at either www.ups.com or www.fedex.com to check status of your online order.

Please note that it can take up to 24 hours before tracking information is updated on the shipping carrier’s site.
Payment, Pricing & Promotions
Your credit card will be charged only after we have verified your card details, received credit authorization and confirmed stock availability, and your order is ready to be shipped.

Sales Tax
Firela.com Online Store is required by law to charge applicable sales tax for orders shipped to California only. Recipients of orders shipped to other states are responsible for complying with state and local tax laws. Please note that your on-screen transaction total reflects an estimation of taxes. The actual sales tax will be calculated when your order is shipped and may differ from the initial tax.
Updating Account Information
If you ever need to update your account information, login at My Account. If you have any problems or questions with your account, please contact us at customerservice@firela.com.
Email Confirmations
Upon ordering at firela.com you will receive confirmation emails when:
  1. Your order is received. You will also receive a copy of your invoice.
  2. Your order is processing.
  3. Your order is shipped.
  4. Your order is cancelled.
  5. Your return has been processed.

Email Updates
By registering on the firela.com Online Store, you may sign up and be eligible to receive updates of Online Store events and announcements.
Color Accuracy
Although the photographs on this site were carefully selected to represent color, design, and texture as accurately as possible, some variation may occur due to your computer monitor configuration. firela.com does not warrant that a product description or other content on this site is accurate, complete, reliable, current or error free. If you have a question regarding the color, design or texture of a product featured on this site, or about any of our products or services, email us at customerservice@firela.com and a customer service representative will reply shortly.
Availability
Because inventory changes so frequently we cannot check availability by email. When you place your order, we will check our inventory at that time. If the dress is not available in time for your wear date you will receive an email and your credit card will not be charged.
Contact Us
Fire is proud of our excellence in customer support and service. You can contact us by email at customerservice@firela.com or by phone M-F 9-5 Atlantic time at (212) 730.7860. For general inquiries, please e-mail us at customerservice@firela.com or mail your inquiry to 530 7th Ave. Suite 703 NYC, NY 10018.